Frequently Asked Questions
Discover everything you need to know about our luxury silk loungewear and world-class service.
Which size should I choose for my Olivia von Halle silk set?
Our garments are designed for a relaxed, elegant fit. We recommend referring to our specific size guide on each product page, which includes international conversions and body measurements to ensure the perfect drape.
How should I care for my silk and velvet garments?
To preserve the luster and longevity of your pieces, we recommend professional dry cleaning. For certain silk items, a delicate hand wash in cold water with silk-safe detergent is possible, but please avoid tumble drying or direct sunlight.
What is your international shipping policy?
We offer express worldwide shipping via premium couriers. Delivery times vary by region, but most international orders arrive within 3-5 business days. Duties and taxes are calculated at checkout for most destinations.
Can I return or exchange my order?
Yes, we accept returns and exchanges within 14 days of receipt, provided the items are in their original, unworn condition with all tags and luxury packaging intact.
Are your silk fabrics sustainably sourced?
We are committed to uncompromising quality and ethical production. We use the finest 19-momme silks and work closely with specialized artisans to ensure our manufacturing processes meet high environmental and social standards.
Do you offer bespoke or monogramming services?
We offer a bespoke monogramming service on a selection of our classic silk pajamas and robes, allowing you to add a personal touch to your favorite pieces. Please allow an additional 7-10 days for customized orders.